Return Policy

Return Warranty

We always take pride in our product quality and our strict quality control system. In order to provide you with maximum peace of mind, we offer a 30 calendar days return policy after you received the item (which is shown by the delivery information).
If you have any problems about the item you purchased, please contact our customer service department through e-mail: support@popvil.zendesk.com within 30 calendar days after receiving your order (which is shown by the delivery information). We will do our best to support your request.

 

Return Process

  1. To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. Without sufficient information, we may not able to process the return.
  2. You will then receive an email with our returning address which you will use it to ship back the items within 24 hours in business day and 48 hours in non-business days after receiving the emails
  3. Refunds will be processd and reimbursed to your original account -- credit card or PayPal the first time we receive your return package. It may take 5-7 business days to return to your account.  

*Notice

1. Tracking number of your return package is Required to complete the return.  Please tell us the tracking number of return package the first time you have it. We CAN NOT process refund if we don't have it.

2. All returned items should be unwashed and unworn with original tags and hygiene linner attached. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.Please try on Popvil swim items over your underwear without removing the hygiene liner.

3. Please use Postal service to return package back, do not choose Fedex or DHL.

4. Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! And we are not responsible for the loss due to the wrong address.

Return Policy

About color difference:

    Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors’ settings. We are committed to presenting the true appearance of the product, including its color.
    But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.
    If there was a large color gap between the actual product and the color displayed on our website. You can return the item. When you provide picture evidences, please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.
    Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way, and the label should be attached.

    About the shipping fee:

      If it is our responsibility to generate a return, such as zipper malfunction, ripped or torn, obvious color difference, mis-shipped products, and major difference between the photographed product and the product that you have received, shipping fee might be refunded depending on the severity of the problem. But sorry that if you return because of personal reasons such as size doesn't fit, customer just dislikes the item or other subjective reasons, the shipping fee is non-refundable. 
      1. No exchange or return on promotional items.
      2. You can exchange your item if the size is not suitable, the color is not your favorite or the other personal reasons. But the shipping fee of this exchange including your delivery and our delivery is your responsibility. In view of your cost, we suggest you to return your item and place a new order. Shipping fee policy is same as point.
      3. The following items cannot be returned or exchanged: bodysuits, sexy lingerie, bra&accessories, panties, shapewear and underwear.